Refund Policy

REFUND, RETURN & CANCELLATION POLICY

Effective Date: 19 March 2026

This policy outlines the terms for cancellation, return and refund for purchases made on www.redoranges.in operated by BHAWANIDASS RAMGOBIND AND COMPANY.

1. CANCELLATION POLICY

  • Orders can be cancelled within 24 hours of placing the order.

  • Once the order has been shipped or is out for delivery, cancellation is not possible.

  • In such cases, you may refuse to accept the delivery.

2. RETURN POLICY

We offer returns/exchanges within 15 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The item must have all tags intact

  • The item must be returned in its original packaging

Non-returnable items:

  • Items purchased during sale or discount (if applicable)

  • Items marked as non-returnable on the product page

3. DAMAGED / DEFECTIVE PRODUCTS

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery.

  • You must provide clear images of the product and packaging.

  • After verification, we will arrange a replacement or refund.

4. PRODUCT NOT AS DESCRIBED

If the product is significantly different from what was shown on the website:

  • Report within 48 hours of delivery

  • Our team will review and approve the return/refund accordingly

5. RETURN PROCESS

  • To initiate a return, contact us at:

  • Once approved:

    • We will arrange a reverse pickup or

    • You may be asked to ship the product to us

  • Return shipping will be:

    • Covered by us in case of defective/wrong product

    • Covered by the customer in other cases

6. REFUND POLICY

  • Once the returned product is received and inspected, refunds will be processed.

  • Refunds will be credited to the original payment method used during purchase.

  • Refund processing time: 5–7 business days

7. CONTACT DETAILS

BHAWANIDASS RAMGOBIND AND COMPANY
8th Floor, 233/5, A.J.C. Bose Road
Minto Park, Kolkata, West Bengal, 700020

Email: amkandhari@gmail.com / redorangesfashions@gmail.com
Phone: +91 9830155003